By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

His latest article, US Flight Reductions and Customer Fallout: How Airlines Can Win or Lose in Crisis, analyzes how United, Delta, American, and Southwest responded to the FAA directive, revealing ...

CallMiner, the global leader in AI-powered conversation intelligence and customer experience (CX) automation, announced the winners of the 2025 LISTEN Awards at its annual user co ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Customer ...

AI plays a critical role in CX, shifting from experimental to foundational. Here are the trends significantly impacting ...

Teradata reports business leaders are eager for AI in customer experience, but face data, governance, and skills challenges ...

Customer backlash to AI-powered vehicle scans this summer did not deter AI investments in the company’s customer service ...

Is there a difference between CX and UX? Very much so, and understanding will only help improve the customer journey. Asking if customer experience (CX) and user experience (UX) are the same will ...

Cisco has rolled out an AI agent-based system that promises to meld a host of enterprise infrastructure data from best practices, security advisories and configuration details and more to give ...

Digital transformation leader elevated to drive customer-centric innovation and strategic growth NEW YORK CITY, NEW YORK / ACCESS Newswire / November 5, 2025 / Icreon, a leading global digital ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Today is the first Tuesday of October – also known in some circles as “Customer Experience (CX) Day.” CX Day is a global celebration of the companies and professionals that create great customer ...