In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Alberta again showed its dominance in the Builder of Choice categories, taking three of four awards. Calgary builders McKee ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

The delegation held a series of meetings with several local and international partners to explore collaboration opportunities ...

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Product managers are almost always builders, people who want to understand how systems operate, who optimize workflows, who ...

Wausau Coated Products appoints Gina Roemke as senior product category manager for rolls to lead innovation in adhesive label ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Outreach, the AI Revenue Workflow Platform, is amplifying its EMEA presence by hiring Paul Ditchfield as its new General Manager of EMEA. This move strengthens Outreach’s already vast presence in EMEA ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 4, 2025-- 8x8 Workforce ...

Cigna Healthcare Singapore has appointed Jaslyin Qiyu as its chief marketing officer and head of customer experience for ...