It’s hard, in the face of the economic and physical pain gripping so many, for the rest of us to think clearheadedly about the growth opportunities offered by this moment in history. Certainly, as a ...

HR is increasingly learning to treat employees like customers, according to a recent Ceridian report, so it's not entirely surprising to see Forrester enter the workforce training market with a ...

The worst possible customer service training is one that neglects to explain the “why” behind great customer service. The second-worst customer service training is one that neglects to show the “how.” ...

MIAMI and PALO ALTO, Calif., Nov. 1, 2023 /PRNewswire/ -- Foundever™, a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI ...

In the latest in a series of articles on design thinking, here's what you need to know about Sitecore design thinking workshops. Design thinking workshops are an excellent way to bring people with ...

In a market where expectations are high, customer experience is the ultimate differentiator, with the guiding principle clear ...

Your customers have a problem. And they're going to research different solutions before ever talking with a sales team—yours or anyone else's. It's during this research phase that they'll decide if ...

Savannah SCORE will hold a “Customer Experience and Your Bottom Line” workshop from 11:30 a.m. to 1 p.m. Thursday at Savannah Score’s office at 111 E. Liberty Street. Workshop facilitator, Marilyn ...

AIA Singapore is introducing workshops to boost its employees' customer experience capabilities under an upskilling programme developed with Singapore Airlines Academy. The programme is expected to ...

Thanks for registering for MarketingProfs' Content for Customer Experience workshop at B2B Forum Online on April 20, 2022. Once the Zoom room is open on workshop day, you'll see a JOIN button to the ...