According to reviews, Reddit threads, and social media, the staff at these chains make fast food feel more like a struggle ...
Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...
Cisco IQ represents a new approach in how IT delivers value in an AI-driven era. By reducing day-to-day friction and giving ...
We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...
METV"> If you're a Des Moines Water Works customer... keep an eye on your mail. Notices about lead service lines are being ...
Patel said this is because of Neuro’s fundamentally different architecture. He explained that it uses deterministic guided ...
Why leaders need to get up to speed with AI before it’s too late AI is altering the way companies do business, from hiring ...
When banks issue their defrauded customers refunds and successfully identify the perpetrators, fraud victims are 60% more ...
Your product isn't broken, you're just selling it to the wrong people — and switching customers is cheaper than switching ...
When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...
Comcast is continuing to spot a concerning pattern of customer behavior.
CX Dive spoke to three experts about the spookiest customer experiences, what they do to customers, and how they can cost ...
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