USAA earned a customer satisfaction score of 741 for claims. But the insurer, which only serves military members and their ...

J.D. Power’s 2025 U.S. Auto Claims Satisfaction Study, released October 28 from Troy, Michigan, found overall satisfaction ...

CHICAGO--(BUSINESS WIRE)--CCC Intelligent Solutions Inc. (CCC), a leading cloud platform powering the P&C insurance economy, today released the findings from its Moments of Truth study identifying the ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

Artificial intelligence is creeping into vehicles, and according to J.D. Power’s latest study, it’s helping drive customer satisfaction. The J.D. Power 2025 U.S. Tech Experience Index Study, in its ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

The best smartphones are useless if your service isn't up to par, and this company keeps its customers happier than any other ...