Set effective employee performance goals using MBO and continuous feedback. Top HR software includes BambooHR, Paychex Flex, GoCo, and monday.com for tracking.

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the United Kingdom's top-performing water providers, to ...

Aras, a leader in product lifecycle management (PLM) and digital thread solutions, today announced that it has been awarded the 2025 SaaS PLM Customer Satisfaction (CSAT) Award from IDC, a leading ...

CIOs must help businesses weed out the AI duds as use cases advance beyond pilot projects. Here’s what IT leaders are ...

Wawa has been knocked out of the top spot for customer satisfaction among convenience stores, according to a new national study. Kwik Trip, a chain of more than 900 convenience stores primarily in ...

Customer satisfaction with individual life insurance providers in the United States has remained steady this year, but underlying data reveals considerable variation among brands. The J.D. Power 2025 ...

Mutual of Omaha Ranks Highest in Individual Life Insurance Satisfaction Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability ...

A study keeping tabs on customer satisfaction across dozens of industries found yet again that while Buc-ee's is highly-rated, its shoppers aren't as content as they are with other corner stores. This ...

IFS stands out as a leading provider of enterprise software solutions not just by reputation, but through a robust product portfolio. The company’s offerings span end-to-end data and analytics, ERP, ...

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...