Airline customer service improved in 2020, rising to its highest level since 1994. That's right, air travel got better while the world fell apart, at least according to the latest numbers from the ...

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Forbes contributors publish independent expert analyses and insights. I am a Customer Experience Futurist, Author and Keynote Speaker. Customer Service Week is here and it has never been more crucial ...

Statewide mandatory shut-downs, in response to the COVID-19 pandemic, put millions of Americans' lives on hold. As you adjusted from going out to dinner or running errands at a mall to curbside pickup ...

Overall customer satisfaction with North American airport-based rental car companies is flat this year as airport passenger volumes have slowed dramatically during the COVID-19 pandemic. According to ...

The Tampa Bay Buccaneers have once again earned the top ranking among all National Football League teams in customer service experience satisfaction among season pass members, as detailed in the ...

TOKYO: 27 Aug. 2020 — The more satisfied a vehicle buyer is with the dealership, the more likely they are to use the same dealership for after-sales services, according to The J.D. Power 2020 Japan ...

Mobile travel app Hopper has been hit hard by the COVID-19 pandemic as consumers canceled their trips and airlines dropped their flights. But the complications around getting airline credits and ...

In a 2012 comedy special, John Mulaney channeled the universal frustration of air travelers trying to get through to customer service. “I’ll book a ticket on some garbage airline,” he said. “I don’t ...

Will reimagine customer engagement and renew core utility meter-to-cash processes for better customer experience, more robust and flexible technology foundation, and reduced total cost of ownership ...