Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

At Salesforce, workforce planning and learning and development (L&D) leaders are working together on a wide-scale employee ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

The challenges of implementing AI agents in retail are less about tech and more about nerves, according to Williams-Sonoma, which moved from concept to live AI agents in under a month.

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

SCSK Corporation has continued to provide advanced technologies through systems and services for multiple industries, including manufacturing, industrial, and financial sectors, leveraging experience ...

70,000 Discord users may have had their government ID photos compromised following a cyber attack on one of its "third-party vendors." As part of the company's legal obligation to comply with the UK ...

HRM+ platform trains the most critical elements of security: humans and AI agents KnowBe4, the world-renowned cybersecurity platform that comprehensively addresses human and AI agent risk management, ...

Update, October 10, 2025: Discord has confirmed 70,000 users were affected by a recent data breach affecting a third-party customer service provider. In a statement shared with The Verge, the platform ...

Rachel is a writer on Game Rant. She has been playing video games since the original Nintendo Entertainment System. She spends lots of time (and money) on games like Marvel Rivals, Halo, Mortal Kombat ...

The Indiana Pacers signed James Johnson a few years ago so he could provide a veteran presence to a team that was extremely young. They wanted him to be a guy in the locker room to give them ...