# Machale Taylor, the unit’s manager, said since the rebrand at the beginning of the month the call centre has been upgraded and expanded into a comprehensive, always-open hub for BPL customers. # He ...

Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

The Central Bureau of Investigation (CBI) has arrested Dwibendu Moharana for allegedly cheating Japanese citizens through fake customer service calls ...

You can use AI in your call centre to create automatic transcripts of any call, with the key points summarised so you can ...

The partnership leverages Tata Communications’ digital channels, globally compliant voice and network infrastructure, cloud ...

Frost & Sullivan is pleased to announce that NCS has received the 2025 Singapore Customer Value Leadership Recognition in the contact center technology services industry for its outstanding ...

Healthcare contact centers can improve efficiency and integration with a user-friendly, cloud communication platform that ...

Within minutes of requesting a refund for an unsavoury holiday stay, a Booking.com customer was hoodwinked into providing her ...

Dubai: Dubai Police’s 901 Call Centre handled more than 713,000 non-emergency calls in 2024, achieving a 92% response rate ...

Canada Revenue Agency (CRA) call centres are consistently slow to answer while also often providing wrong responses, according to a new report from Auditor General Karen Hogan. Jillian Piper explains ...

Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly failing to answer calls in a timely manner, and when agents do connect to a ...