Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

The Trade Desk is going after Amazon; Facebook creators are going after Meta; and everybody’s going after Warner Bros. Discovery.

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

YOUR SCREEN. ALL RIGHT. HIGH COST, UNEXPECTED FEES AND PENALTIES. THAT’S WHAT RESIDENTS THOUGHT A NEW CUSTOMER SERVICE CENTER WOULD ADDRESS. WHEN IT COMES TO THE BELLE CHASSE BRIDGE TOLLS. YEAH, ...

Imagine walking through a store parking lot on your way into the store and you notice that one car’s trunk isn’t closed all the way. What would you do? Would you mind your own business, close the ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...

Francine the calico cat is back home at a Lowe’s store in Virginia after going missing for a few weeks, hitching a ride on a truck that turned up at a sister facility in another state. Two employees ...

On Monday, October 6, Governor Johnson Sakaja listed some of the achievements of his administration in providing services to Nairobi residents He explained how his administration has strengthened the ...

Discord has revealed that one of its third-party customer service providers has been compromised in a recent data breach by an unnamed group, raising serious concerns about safety and security.

When Seattle author Jaysea Lynn dreamed up the idea of a customer service desk in hell, she wasn’t trying to launch a bestselling series. She was just another pandemic-era retail worker, slogging ...

Asahi Group Holdings, Ltd (Asahi), the brewer of Japan’s top-selling beer, has disclosed a cyberattack that disrupted several of its operations. According to the company, the incident has affected its ...