The world of e-commerce is more competitive than ever because things move so quickly. With the rise of online shopping, ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

Protecting retail workers from abuse is a growing challenge. But a new study and a past trial suggest three little words on a ...

Great leadership doesn’t just happen in boardrooms or business settings—powerful examples of leadership in the "real" world can deepen one's understanding of how to lead.

Cisco Germany management board member Detlev Kühne discusses how the technology giant tackled its AI transformation — and his key takeaways.

As we head into 2026, innovation continues to reshape how businesses deliver value, operate efficiently and stay compliant in ...

Los Angeles, California – November 03, 2025 – PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure ...

Walmart is turning up the heat for the 2025 holiday shopping season with a sweeping deployment of artificial-intelligence ...

Cisco IQ represents a new approach in how IT delivers value in an AI-driven era. By reducing day-to-day friction and giving ...

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...