Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

The Abuja Electricity Distribution Company has announced a major restructuring exercise as part of efforts to reposition the utility firm for improved ...

In a screenshot of the receipt, the dad had indeed completely scratched out the 20% automatic gratuity and had written that ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 4, 2025-- 8x8 Workforce ...

Transit Systems NSW has retained the highest CSIA accreditation for customer service, marking five years of excellence across ...

Tampa, FL – Premiere Builders & Remodeling, a licensed and insured remodeling contractor serving the Tampa Bay region, has been recognized for its ongoing record of positive client feedback. The ...

ID laws are forcing companies to store massive amounts of sensitive data, turning compliance into a security risk. Acronis ...

Yamaha Finance Corporation has spotlighted Power Motorsports of Sublimity, Oregon, for exceptional customer service and a ...

In the world of SaaS, especially for companies at the intersection between software and services, there’s a quiet force ...