Profitability isn't about chasing new customers — it's about making the most of the ones you already have and streamlining ...

The hidden danger is that manual work becomes “normal” and leaders become accustomed to it. And because busywork doesn’t ...

Discord has revealed that one of its third-party customer service providers has been compromised in a recent data breach by an unnamed group, raising serious concerns about safety and security.

The Singapore’s Best Customer Service 2025/2026 rankings are based on the results of an independent online survey. The respondents are customers in Singapore who have made purchases, used services or ...

What Is the Automated Customer Account Transfer Service (ACATS)? The Automated Customer Account Transfer Service (ACATS) facilitates the transfer of securities from one trading account to another at a ...

While speaking with a good friend Steve recently, he shared how frustrating it is to reach a human being for help with your needs at giant retailer Amazon. Sometimes it’s just a question about an ...

Baahon is gleefully munching miles without any fuss. Just that the clutch assembly needed its second replacement after running close to a lakh kilometres. The Earth 1 tyres were almost at the end of ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

As a multinational professional services network that spans the globe, KPMG operates a complex IT infrastructure supporting KPMG firms’ services and divisions. KPMG firms’ tax divisions needed to move ...