A Wells Fargo customer has reportedly lost nearly $100,000 after receiving a call from a fraudster posing as a bank employee.

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Fake customer service numbers on Google are scamming people. Learn how to stay safe and stop scammers from taking control of ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Wendy Chamberlain, Liberal Democrat MP for North East Fife, has demanded the creation of a new “Retiree Red Phone” hotline ...

Debt collection scams can be one of the most frightening and persistent scam types. Victims often report that scammers harass ...

The Department of Telecom (DoT) is pushing for a pan-India rollout of the Calling Name Presentation (CNAP) feature, with full-scale implementation expected by March 31, 2026.

The transition from phone calls to chats represents more than a passing trend; it reflects evolving consumer needs that ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

In a scathing new report released Tuesday, the auditor general found Canada Revenue Agency contact centres are repeatedly failing to answer calls in a timely manner, and when agents do connect to a ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...