Abstract: As the social environment is growing more complex and collaboration is deepening, factors affecting the healthy development of service ecosystem are constantly changing and diverse, making ...

Abstract: The increasing integration of artificial intelligence in customer service has transformed customers service delivery. However, in the customer service delivery process AI-driven agents often ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

70,000 Discord users may have had their government ID photos compromised following a cyber attack on one of its "third-party vendors." As part of the company's legal obligation to comply with the UK ...