Wharton AI expert Ethan Mollick advises young job-seekers to focus on "task distribution" instead of specific skills.

Alejandra Pulido of Domu is transforming debt collection with AI-powered voice bots, enhancing efficiency, empathy, and customer engagement.

Dakar delivery workers complete digital skills training via Force-N initiative Program boosts youth employability with GPS, safety, and customer service modules Expansion planned nationwide as youth ...

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...

Travel and tourism students are to be supported by new AI-powered tools. This will be enabled through a deal secured by the ...

Clyde McQueen arrived in Kansas City 38 years ago not knowing how to operate a computer. As the then-new CEO of the Full ...

This immersive 10 month long associate program is designed to provide hands-on experience in the day-to-day business operations of a Major League Baseball organization. Program participants will ...

Phil Friedman, founder and CEO of Computer Generated Solutions, examines why the biggest threat to corporate performance isn’t automation but the erosion of human capability. Friedman argues that ...

Empower your frontline team by mastering the top 5 essential skills and learn how strategic leadership uses Call Center QA to ...

At Gartner's annual conference, multiple sessions discussed the challenges of getting a return on investment from AI. Here ...

By Jonathon Meany, Head of Service, Small Business, ADP Canada October is Small Business month in Canada. A time to celebrate the heart and hustle that keep ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...