TurnKey Pressure Washing has announced the launch of its residential gutter cleaning service, broadening its portfolio to address an essential need for homeowners who wish to maintain the safety and ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

Henifin wasn't initially expected to take over Jackson's billing system. However, one Jackson City Councilman wouldn't let ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

The transition from legacy operational architecture to intelligent operations demands sustained vision, organizational ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

ALLENTOWN, Pa. - PPL Electric bills are poised to rise again. PPL is asking the Pennsylvania Public Utility Commission (PUC) for a distribution rate increase, its first such request since 2016. If the ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.