TurnKey Pressure Washing has announced the launch of its residential gutter cleaning service, broadening its portfolio to address an essential need for homeowners who wish to maintain the safety and ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

THE Customs & Excise Division has launched a Point of Sale (POS) debit card system, allowing customers to make payments directly at Customs offices across Trinidad and Tobago.The Ministry of ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

IN the fast-changing world of business, time has always been the most valuable resource — and for small business owners, it’s often the scarcest. That’s why automation has quietly become one of the ...

Henifin wasn't initially expected to take over Jackson's billing system. However, one Jackson City Councilman wouldn't let ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

The transition from legacy operational architecture to intelligent operations demands sustained vision, organizational commitment and strategic execution excellence.

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...