PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Northwest Plumbing Heating & AC has announced expanded furnace repair and maintenance services to address increased demand for heating system support across the Quad Cities region. The company, which ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

Henifin wasn't initially expected to take over Jackson's billing system. However, one Jackson City Councilman wouldn't let ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

The transition from legacy operational architecture to intelligent operations demands sustained vision, organizational commitment and strategic execution excellence.

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

More than 40,000 workers in Kansas City work in the 10 largest occupations most susceptible to AI automation — especially ...

Abstract: A common practice in the reliability engineering of cloud services involves the collection of monitoring metrics, followed by comprehensive analysis to identify performance issues. However, ...

Cybersecurity firm F5 Networks says government-backed hackers had “long-term, persistent access” to its network, which allowed them to steal the company’s source code and customer information. In a ...