According to the researchers, an economically rational person would have no reason to leave a tip after the service has already been provided. Why do people tip? A recent study suggests that two main ...

However, one customer shares his own approach when it comes to tipping servers at restaurants, which has some people agreeing with him and others raising their eyebrows.  The customer claimed that he ...

It is considered standard for customers to tip service workers, such as restaurant servers, taxi drivers, hair stylists, and ...

At the intersection of innovation and aloha, Hawaii Dental Service (HDS) provides customer service that’s truly rooted in ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

A lot of workers take extra time with customers to help them with things. Many customers appreciate when you go an extra mile. See why this incredible expression of gratitude made this worker’s jaw ...

No tax on tips, a campaign promise by President Donald Trump, is now part of the U.S. tax code, but experts across the political spectrum see limited benefits for California workers. The Treasury ...

This story was originally published by CalMatters. Sign up for their newsletters. No tax on tips, a campaign promise by President Donald Trump, is now part of the U.S. tax code – but experts across ...

Chic-fil-A is proving im-peck-able in customer satisfaction yet again. The chicken sandwich stalwart, along with Dutch Bros, leads quick-service restaurants in drive-thru customer satisfaction, a ...

70,000 Discord users may have had their government ID photos compromised following a cyber attack on one of its "third-party vendors." As part of the company's legal obligation to comply with the UK ...