The voice and conversational AI company raised its full-year revenue guidance to between $165 million and $180 million, which at the midpoint exceeded the FactSet consensus of $166 million. SoundHound ...

Why Smart Call Coverage Is the Real Growth Multiplier A former colleague of mine runs a multi-location dental group that ...

When customers “really want the face-to-face, eye-to-eye, voice-to-voice connection,” the retailer is there to meet the need, ...

ICICI Prudential Life Insurance has introduced its customer service chatbot 'LiGo' on 'Google Assistant'. This would enable the Company's policyholders to have their queries addressed by simple voice ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

Alejandra Pulido of Domu is transforming debt collection with AI-powered voice bots, enhancing efficiency, empathy, and customer engagement.

In this second installment of Wiley’s series on fraud and scam prevention, we focus on the Federal Communications Commission’s (FCC) ...

As SNAP benefits ran dry amid a federal shutdown, an EBT customer service line told Washingtonians: “Your food benefit balance is zero dollars and zero cents." ...

Pilot programs on Spotify and iHeartMedia currently allow select podcasters — including Bill Simmons, Malcolm Gladwell and ...

"Aaron brings an exceptional blend of technical expertise and customer-focused leadership," said Brook J. Lenfest, President & CEO of NetCarrier. "His ability to translate innovation into real-wold ...

Local Marketing Plus SEO for plumbers continues to support digital transformation across North America by assisting plumbers, electricians, landscapers, and home service businesses in enhancing their ...