More than 1.4 million people are employed in Australian retail and fast food businesses. Sadly, it's not always a happy or ...

Protecting retail workers from abuse is a growing challenge. But a new study and a past trial suggest three little words on a ...

Walmart is turning up the heat for the 2025 holiday shopping season with a sweeping deployment of artificial-intelligence ...

In today's rapidly evolving AI landscape, what matters isn't what your retail brand says with AI, but what it can do with it.

In a market where expectations are high, customer experience is the ultimate differentiator, with the guiding principle clear ...

When it comes to customer service, CarMax is No. 1. The national used-car retailer was selected by Newsweek as the nation’s ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

The Mallusk store, operated by Henderson Retail, recognised for its outstanding service innovation, high standards and ...

Personalised badges worn by frontline retail staff can significantly reduce verbal abuse from customers, according to a study ...

T-Mobile is no longer allowing customers to make payment arrangements for past-due balances via traditional channels, such as ...

Pick n Pay, in partnership with Vivo Energy Botswana, have launched a new era of convenience retail with the Botswana’s first ...