More than 1.4 million people are employed in Australian retail and fast food businesses. Sadly, it's not always a happy or ...

Protecting retail workers from abuse is a growing challenge. But a new study and a past trial suggest three little words on a ...

Walmart is turning up the heat for the 2025 holiday shopping season with a sweeping deployment of artificial-intelligence ...

In today's rapidly evolving AI landscape, what matters isn't what your retail brand says with AI, but what it can do with it.

"I once had a customer at Macy’s who tried to pay for her purchase with a Target gift card. She yelled at me for not ...

In a market where expectations are high, customer experience is the ultimate differentiator, with the guiding principle clear ...

When it comes to customer service, CarMax is No. 1. The national used-car retailer was selected by Newsweek as the nation’s ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

The Mallusk store, operated by Henderson Retail, recognised for its outstanding service innovation, high standards and ...

This is particularly true for online businesses such as non-GamStop casinos and financial service companies that require ...

Personalised badges worn by frontline retail staff can significantly reduce verbal abuse from customers, according to a study ...