Tim Huelskamp's fast-growing newsletter company 1440 has cracked the code on email marketing. He shares his advice.

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

One Facebook creator has filed dozens of small claims lawsuits against in an attempt to fight the company's "broken" payments system.

Goldman's analysts forecast a 4% reduction in headcount over the next year, followed by a deeper 11% cut within three years.

Within minutes of requesting a refund for an unsavoury holiday stay, a Booking.com customer was hoodwinked into providing her ...

Salesforce Inc. said it’s saving about $100 million a year by using artificial intelligence tools in the software company’s customer service operations. The company is working to sell AI features that ...

YOUR SCREEN. ALL RIGHT. HIGH COST, UNEXPECTED FEES AND PENALTIES. THAT’S WHAT RESIDENTS THOUGHT A NEW CUSTOMER SERVICE CENTER WOULD ADDRESS. WHEN IT COMES TO THE BELLE CHASSE BRIDGE TOLLS. YEAH, ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

PARAGOULD, Ark. (KAIT) - A man is being held without bond after Paragould police said he walked into a local store and walked out with more than $1,000 worth of merchandise without paying. Officers ...

One of Discord's third-party customer service providers has been infiltrated by an unauthorized party who was able to gain access to users' information. Discord said it recently discovered the ...

Hackers stole partial payment information and personally identifiable data, including names and government-issued IDs, from some Discord users after compromising a third-party customer service ...

In launching its Prímo bus route in 2012, VIA Metropolitan Transit aimed to attract new riders by offering speedier service, more like what one would expect on a commuter train — just like the agency ...