U.S. restaurant sales got a boost in July when Snack Wraps returned after a nine-year absence. McDonald’s said Snack Wraps ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

McDonald's saw a surge in traffic from high-income Americans, while sales to low-income households continued to trail off, ...

We’ve been aiming customer marketing at the wrong target. Most teams treat it as an advocacy program—a place to collect case ...

McDonald’s remains in a rough patch as it struggles to shake a concerning pattern of customer behavior at its restaurants. In ...

Lower-income customers aren’t finding much value in the menu at McDonald’s these days. Traffic dropped “nearly double digits” ...

As U.S. consumers tighten their wallets, budget-friendly restaurant chains such as McDonald's, Chili's and Domino's are ...

McDonald's is adding more options to its Extra Value Meal to give customers more bang for their buck. Starting Nov. 4, ...

places to minimize spending rather than maximize value. But the interaction between a brand and its customer is the most ...

Comcast is continuing to spot a concerning pattern of customer behavior.

HubSpot stock is a "Buy" after strong Q3 results and undervaluation. Here's what investors need to keep in mind about HUBS.

Unwrap unbeatable holiday deals, exclusive experiences and unbelievable rewards starting today and through the holiday season ...