Joshua Group launches an AI platform transforming education, business, and employment opportunities across Africa - ...

Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment. Customers want easy, omnichannel options that are often digital-first and ...

Customer experience leaders need to present insight with enough "voice" to prompt real actions. Voice of the Customer (VoC) programs are a cornerstone of successful customer experience programs. Yet ...

Conventional one-to-many media — television, radio, movies and most online items — are single voice-communication channels. Even though viewers and listeners are frequently known to offer their candid ...

User experience (UX) remains a primary competitive battleground, where design-forward firms consistently outpace laggards in revenue and shareholder return. Given the recent growth of voice user ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Steve Jobs once said that people do not know what they want until you show it to them. The ...

The Fall 2025 launch introduces agents, automation, and integrations with Alloy, Salesforce, Linear, and Gong, turning customer signals into real-time intelligence and action Product development has ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that Travelodge, the UK’s largest independent hotel brand, has implemented ...

Text-to-speech startup Speechify is launching a new version of its iOS app (v3.0) with features like a redesigned home page, the ability to scan documents, Gmail and learning platform Canvas ...