Consumer sentiment dropped to a three-year low in November, a month into the government shutdown, led by pessimism in both personal finances and anticipated business conditions ...

Discover how an AI-powered customer feedback tool like Troof helps modern businesses manage reviews, analyze sentiment, and turn insights into growth.

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, one of the United Kingdom's top-performing water providers, to ...

The findings by London-based Click Intelligence built a “Dissatisfaction Index” using four indicators: passenger experience ratings, Skytrax evaluations, complaint search volume, and safety records.

A new national survey finds that most Americans can’t look in the mirror without focusing on something they want to change. The findings reveal how deeply negative self-image runs in the culture. The ...

Evri and Yodel have the least happy customers when it comes to contacting delivery firms for help, an annual survey by the regulator has found. Amazon and FedEx have jointly taken the top spot in ...

This is read by an automated voice. Please report any issues or inconsistencies here. Results from a new study by the Trevor Project show rising levels of mental health distress among LGBTQ+ youth ...

New Macquarie Business School research shows CEOs turn to their Chief Technology Officers—not their marketing gurus—when faced with radical innovation decisions. When Apple released its Vision Pro ...