PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

Fake customer service numbers on Google are scamming people. Learn how to stay safe and stop scammers from taking control of ...

Tim Huelskamp's fast-growing newsletter company 1440 has cracked the code on email marketing. He shares his advice.

METV"> If you're a Des Moines Water Works customer... keep an eye on your mail. Notices about lead service lines are being ...

Learn how to switch internet providers with this easy guide. Compare plans, check speeds, review ISPs and follow these steps ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Automaker Ford has recalled more than 510,000 trucks, SUVs and other vehicles for multiple issues in late October, NHTSA said ...

Goldman's analysts forecast a 4% reduction in headcount over the next year, followed by a deeper 11% cut within three years.

Organizations can deliver and scale exceptional customer experiences with AI, but automation only delivers full value when it's intelligently orchestrated.