I recently came across a powerful quote from my friend Lorie Guest that made me stop and think. She said, “Leaders often believe that if they hire good people, their employees will know how to treat ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The current business landscape is competitive and fast-paced. To stand out among the ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. We’ve all heard the expression, “You never get a second chance to make a ...