The best smartphones are useless if your service isn't up to par, and this company keeps its customers happier than any other ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Telus Corp. saw an increase in internet subscriptions as the company builds its fibre presence in markets like Ontario and ...

Most of us don’t want to make a fuss. Often in old films or TV series there were grumpy, querulous characters who prefaced their streams of criticism with the words “I’m not one to complain”.

In this report, GBENGA OLONINIRAN details how foreign ex-convicts flee their home countries, set up fraud syndicates in ...

In the first funding round, he agreed to work with only those who believed in him; the equally anonymous fund Cerca was one ...

Scott D. Anthony is a professor of strategy at Dartmouth's Tuck School of Business and author of the new book, "Epic Disruptions: 11 Innovations that Shaped Our Modern World." ...

Procurement Magazine was in California for Zycus Horizon 2025, speaking to leaders about the event, agentic AI and the future of procurement ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Asking them to do so is like saying, “Here’s a new phone ... customer can get help instantly, feel understood and never ...