Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Why Smart Call Coverage Is the Real Growth Multiplier A former colleague of mine runs a multi-location dental group that ...

The best smartphones are useless if your service isn't up to par, and this company keeps its customers happier than any other ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...

Introduction Choosing the Best customer support outsourcing companies for a SaaS business isn’t just about cutting costs. It’s about uptime, integrations, secur ...

A major outage across the company's platform's appears to be happening, with issues with Azure knocking out Microsoft 365 ...

The popular mobile provider now offers broadband: we look into availability, what's on offer and how its prices stack up ...

Leading one of Amazon's fastest-growing regions, the VP Amazon MEAT details the pursuit of minutes-long delivery and the use ...

Every extra click, repeated detail or delay in routing isn’t just friction—it’s a signal that a business hasn’t designed its ...

Earlier this month, I mentioned the importance of protecting your information by using strong and unique passwords, noting that it's best to secure a password manager to help you maintain complicated ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...