Close the gap between brand vision and customer perception by using data, consistent messaging, and empowered teams to build authentic connections that drive loyalty and long-term growth.

The Internal Revenue Service has posted guidance in the form of questions and answers on digital asset broker reporting on ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

Companies that get it wrong risk undermining customer trust, losing market access or falling afoul of emerging global ...

Low code is far from new and has struggled to gain widespread enterprise popularity. Yet the arrival and adoption of ...

At Celosphere 2025 in Munich, the German telco demonstrated how combining process mining with predictive AI enabled proactive customer interventions - offering a practical blueprint for ...

These common scenarios reveal significant inefficiencies that many businesses accept as part of their day-to-day operations. Portals provide a simple, self-service solution to these time-consuming ...

Ask a Chief Customer Officer and a CMO what their strategies are and you will often get very different answers. Marketing and ...

Minnesota’s reputation and good citizens can recover from fraud, crime and overtaxation but only with better and stronger ...

A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.

In the world of SaaS, especially for companies at the intersection between software and services, there’s a quiet force ...

Owners and shareholders, particularly those actively involved in the company's management, are key internal stakeholders.