PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance ...

Dreyer’s Grand Ice Cream Inc. is recalling a limited number of its Häagen-Dazs Chocolate Dark Chocolate Mini Bars that may ...

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

Megan Washburn is one of two employees of Grade A Auto Parts who haven't been heard from since the crash on Tuesday, according to the owner, Sean Garber.

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Live service games aren’t failing because of greedy monetization; they’re failing because they’ve forgotten something truely ...

The Federal Aviation Administration is gearing up to cut 10% of flights at 40 U.S. airports beginning Friday, Nov. 7, as air ...

Attorney General Dana Nessel says DTE's request to approve a megadeal to serve an artificial intelligence data center shouldn ...

Learn how to switch internet providers with this easy guide. Compare plans, check speeds, review ISPs and follow these steps ...

Why Smart Call Coverage Is the Real Growth Multiplier A former colleague of mine runs a multi-location dental group that ...

With the blackout of ESPN, ABC and other Disney networks on YouTube TV, 24% of subscribers said they have already canceled or ...

Customer Service Associate preliminary exam results to be out on official website. Follow the blog for latest updates.