The group behind the massive SolarWinds hacks recently launched another cyberattack campaign, and one of the victims was a Microsoft customer support agent. Microsoft has revealed in a blog post that ...

Microsoft may not be starting the year on the right foot, at least as far as security is concerned. Just last week the NSA of all people disclosed a critical Windows 10 vulnerability which was ...

Microsoft will test its business acumen by the end of this year with new software for automating customer-service functions. On Tuesday Microsoft is expected to detail plans for Microsoft Customer ...

Microsoft support scams are probably the oldest type of online scam, and they remain just as dangerous as they were a decade ago, perhaps even more so now with scammers having access to better ...

Hackers reportedly compromised a Microsoft customer support account, exposing its credentials, and by extension customer email on Microsoft web-based email services like Hotmail, Outlook.com, and MSN.

This article has been updated. On Friday, Microsoft Corporation MSFT said that hackers behind the SolarWinds attack had gained access to its customer service agent's device. The company said it had ...

Almost 250 million records of Microsoft customer service and support reports, including locations and email addresses, were briefly exposed online in late December before the vulnerability was patched ...

The customer service records of millions of Microsoft users were left exposed and accessible on the public internet for more than three weeks after a change made to a database network security group ...

Microsoft announced a new round of job cuts internally Monday morning, impacting an unknown number of employees in customer service, support, and sales. The cuts go beyond the 10,000 global layoffs ...

Microsoft Corp. is teaming up with Be My Eyes, an app for blind and low-vision people, to make it easier for them to access the company’s customer service. Founded in 2015, Be My Eyes connects blind ...

With most small and midsize businesses already firmly in its camp when they outfit or update their office networks, Microsoft should find that its foray into the field of customer relationship ...

Eric Law is a Game Rant contributor from Pennsylvania, USA. An MMORPG-focused video game writer for Game Rant for two years and counting, Eric cut his teeth on gaming since he was a wee lad watching ...