Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

Build a sales team by hiring for cultural fit, providing CRM tools, setting measurable KPIs, and creating systems that ...

BISMARCK – North Dakota Health and Human Services (HHS) on Thursday, Nov. 6, announced that in accordance with federal court orders related to the 2025 federal government shutdown, some North Dakotans ...

SunCar Technology Group Inc. (the "Company" or "SunCar") (NASDAQ: SDA), a leader in digitalizing auto insurance and auto services, is generating strong returns from its investment in its Anji AI ...

A proposed bill would strengthen accountability for data center projects set to transform the state's economy, natural ...

For the Fierce Healthcare editorial team, the HLTH 2025 conference in Las Vegas was a hectic week packed with meetings, interviews and on-stage conversations all focused on healthcare innovation. | ...

Acquisition strengthens Capacity’s AI-driven contact center and conversation intelligence platform New York, New York–(Newsfile Corp. – November 5, 2025) – Sett & Lucas, a leading global ...

Workforce Management is now a standard capability of every 8x8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost.

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

Outsourcing will be pivotal in helping organizations stay agile, competitive, and customer-centric in an increasingly dynamic marketplace. Fremont, ...

The popular technology superstore is widely known for carrying a vast variety of computer parts and electronic devices.

Companies in Europe are redefining customer experience operations with automated, cloud-enabled platforms that unify service ...