PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

A Wells Fargo customer has reportedly lost nearly $100,000 after receiving a call from a fraudster posing as a bank employee.

Fake customer service numbers on Google are scamming people. Learn how to stay safe and stop scammers from taking control of ...

METV"> If you're a Des Moines Water Works customer... keep an eye on your mail. Notices about lead service lines are being ...

T-Mobile is opening up its Text to 911 feature—which allows users to text emergency services through their phone's native messaging app when outside of coverage areas—to everyone, including AT&T and ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

The Institute of Behavioral and Decision Science (IBDS) at HKU Business School (HKUBS), in collaboration with the Hong Kong ...

TurnKey Bathtubs has introduced free estimates for all its bathtub services, expanding accessibility to residents interested in improving or repairing their bathrooms. The organization, recognized for ...

New 8x8 Contact Center standard WFM feature delivers smarter scheduling, better agent engagement, and faster time to value. CAMPBELL, Calif.--(BUSINESS WIRE)--Nov. 4, 2025-- 8x8 Workforce ...

In this second installment of Wiley’s series on fraud and scam prevention, we focus on the Federal Communications Commission’s (FCC) ...

Global telecommunications provider teams with CX platform company to deliver AI-driven customer engagement solutions across 190+ countries.

The NYSBA has told E-ZPass Customer Service to refund accounts if they were overcharged. Anyone who still has questions about their E-ZPass account and the NYSBA plan can call the customer service ...