PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

A Wells Fargo customer has reportedly lost nearly $100,000 after receiving a call from a fraudster posing as a bank employee.

Aware of Americans’ collective impatience with IVR, Democratic Sen. Ruben Gallego of Arizona and Republican Jim Justice of West Virginia have introduced the “Keep Call Centers in America Act,” which ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Fake customer service numbers on Google are scamming people. Learn how to stay safe and stop scammers from taking control of ...

METV"> If you're a Des Moines Water Works customer... keep an eye on your mail. Notices about lead service lines are being ...

T-Mobile is opening up its Text to 911 feature—which allows users to text emergency services through their phone's native messaging app when outside of coverage areas—to everyone, including AT&T and ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Spokeo reports on evolving phone habits, highlighting trends lost over time and new ones emerging, from voice notes to the ...

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

NEW YORK, Oct. 30, 2025 (GLOBE NEWSWIRE) -- Newsweek, in partnership with global data and business intelligence leader Statista, announced today the 2026 ranking of America’s Best Customer Service, ...