Turning on the lights isn't as simple as flipping a switch. Every day in every season, South Hadley Electric Light Department is working to find the best, most efficient, and safest way to bring your …

After a century of service to the people of South Hadley, SHELD continues to deliver the personal service and low rates envisioned by our utility’s founders, and remains a valuable asset to the …

The SHELD Customer Service Portal The Customer Service Portal enables you to make online payments, as well as manage your account settings (such as paperless billing or automatic …

Min 8 characters long. A combination of uppercase letters, lowercase letters, numbers, and symbols (!@#$%&*). Close Submit

SHELD Overview RFPs and Specifications SHELD News Archive SHELD History Employment Customer Satisfaction Survey's Contact Us

Email Us [email protected] This email is only monitored during business hours.

As part of our application process, SHELD requires all applicants to provide their social security number. In 2010 Congress made it mandatory for the Utility, as a “creditor,” to require this information in an …

13.7 Miles of Underground Cables Maintained 28 Megawatt Peak One-Day Demand Met 100+ Years SHELD has been serving South Hadley since 1914.

Understanding Your Bill Customer Charge The Customer Charge pays for the cost to service an electric account including metering, administrative and billing services. The Customer Charge is not …

The Light Board sets utility policy, and oversees SHELD’s operations through the Department General Manager. As local elected officials, the Light Board is open to the input of South Hadley’s residents …